Lumen Retail support assistant
An assistant that answers order questions from the shop's own data.
- Lumen Retail
- AI integration
- 6 weeks
- 2025
Hero image — app screens or photo
The problem
Support staff spent most of the day answering the same where-is-my-order questions.
What we built
A private assistant that reads order and shipping data and answers customers directly, handing off to a person when unsure.
The result
Routine order questions are now answered instantly, and the team handles the cases that need judgement.
Detail image
Detail image